Calling on behalf of someone else
January 28, 2023Health Hero will only book appointments for the caller or a dependent child of theirs. For instance, you wouldn’t be…If I don’t speak English how do I access the service?
January 28, 2023For patients who don’t speak English there is a translation services for over 200 languages. Health Hero has partnered with…How can a hearing-impaired patient access the service?
January 28, 2023Health Hero can provide the service to hearing impaired patients if they have access to a text relay service. Consultations…If I have an employee living outside the UK, say in the USA, can they use the service? Does it make a difference if they aren’t a British citizen?
January 28, 2023You must be a resident and/or national of the United Kingdom (UK), its Crown Dependencies or the Republic of Ireland…Can people in the Republic of Ireland, Isle of Man and Channel Islands use the service? Is anything different?
January 28, 2023The service operates in the same way. The only differences are around prescriptions. The way the prescription service operates in…Does Medical Solutions meet CQC standards?
January 28, 2023Yes, Health Hero is regulated by the Care Quality Commission for the delivery of medical services and they are rated…Can I have a consultation and prescription for my children too?
January 28, 2023Dependents are eligible to use the GP advice line, but where a member, or dependent, requiring GP services is under…How long will my personal data be held on a system?
January 28, 2023As a healthcare provider based in the UK and regulated by the Care Quality Commission in England, Health Hero follow…What about confidentiality?
January 28, 2023Patient confidentiality is very important, any records remain confidential unless patients provide permission to share it with a third party…How are data and records stored and can my own doctor access it?
January 28, 2023All patient data and records are stored on the Health Hero secure patient management system, in a secure data centre…