For patients who don’t speak English there is a translation services for over 200 languages. Health Hero has partnered with Language Line Solutions (www.languageline.com) who provide translation and interpretation services from trained, professional translators and interpreters with more than 240 languages available.

The service is available from 8am to 10pm, 7 days a week. The consultation must take place via a video consultation, so the patient will need to be able to access their email and the device they are using for the consultation at the time booked. This is in order so the GP can see the patient and benefit from enhanced visual communication.
Before the consultation begins, the doctor will call the Language Line translation service, speak to the operator and request a translator in the relevant language, then transfer the doctor to the translator and the translator will then ring the patient.

Prescriptions are not available with this service. Language Line will not retain any call scripts and your personal data will be processed live for the purposes of translating the call.

To book a consultation using the language line solution, the booking must be made by someone who does speak English, so that the instructions on how the service works can be communicated to the patient.

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