Privacy Policy
Introduction
GP Services International Ltd trading as Aqord Wellness (referred to herein as “Aqord”) is committed to protecting you and your family’s personal information when using our website. Set out below is Aqord’s privacy policy. If we make any changes to the policy they will be updated on this site. If you have any enquires or concerns about this privacy policy please contact Aqord at the address detailed here: info@aqordwellness.com
We request that you please review our Privacy Policy before submitting your personal information. By accepting the Privacy Policy and the Terms and Conditions during registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this privacy statement.
Who we are
In this privacy policy, references to “we”, “us” and “our” refer to GP Services International Ltd trading as Aqord Wellness and companies that our services are licensed to, such as GP SERVICES INTERNATIONAL LTD. References to “our website” or “the website” refer to https://aqordwellness.com.
What information Aqord may collect:
- Any personal information you knowingly provide us with through online account registration/maintenance, policy applications, requests for further information, general forms and our email, such as your name, address, telephone number, email etc.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP address – this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor the usage of the website.
How Aqord will use the information collected:
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customised experience. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your request and/or to provide you with continued customer service and efficient administration.
- To monitor and continue to improve the services Aqord offers and to advertise, market or bring to your attention, goods or services which Aqord considers may be of interest to you. In such cases, you will be offered the option to opt in/out of any marketing activity.
Will Aqord share the data collected with anyone else?
Aqord may share your information with relevant GP Services International Ltd Group companies and product suppliers and other third party organisations for administrative purposes relating to products that you have purchased through Aqord. Third party organisations will not be allowed to use your personal information for their own purposes and marketing activity.
We will not transfer your personal details to the other websites linked to Aqord. However, you may, in the process of requesting further information or procuring a product/service have to give your details to the third party. We will not be held liable for any misuse of your information by the third party. We urge you to check the third party’s Privacy statement before passing on your information to them.
Aqord may be required to disclose personal information or documents about you if required to do so by law in the prevention of criminal activities in accordance with UK legislation.
Data Security
Your information is stored on our servers and is treated as an asset that must be protected. We use advanced tools to protect your personal information against unauthorised access and disclosure. However, we cannot be held responsible if your information is illegally accessed from our website. Although we work very hard to protect your privacy, we cannot guarantee that your personal information or private communications will always remain private. We recommend you always sign off when you finish using a shared computer.
Cookie Policy
This site uses Google Analytics, which uses cookies, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Aqord. No personally identifiable information about visitors to our site is sent to Google. Full information about the cookies stored by Google Analytics can be found here. If you wish to opt-out of Google Analytics, you can download and install a plugin for your current web browser, which can be downloaded here. Otherwise, by using the Aqord Wellness site you give your consent for cookies to be stored on your device. We also use You Tube and Twitter widgets on our site which store cookies, however, the cookie information from each of these sites is usually anonymous and cannot identify you personally, unless you have also currently logged in to those 3rd-party systems. Full information about the cookies stored by Twitter can be found here and for YouTube, here. Most browsers can be programmed to reject, or warn you before downloading cookies; information regarding this can probably be found in your browser’s ‘help’ facility.
Other websites
This privacy policy only covers this website. Aqord’s website contains links to third party websites which are controlled and operated by parties other than Aqord. Such links are provided for your convenience. Aqord does not exercise any control on such websites, and is not responsible for their content. When you access the linked third party websites, you do so at your own risk and are bound by their Terms and Conditions. We encourage you to read the same and also the Privacy Policy before you use the website. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. We will not be held liable for any misuse of your information or misconduct by the third party.
GDPR
Please browse through the categories below to understand how we comply with GDPR regulations. This will help you to understand your rights and our commitment to respecting, managing and securing your data.
You can ask us any question at; info@aqordwellness.com
How We Use and Protect Your Data
We have always worked very hard to protect the data that is so important to you. We very much welcome the focus that GDPR has put on the subject, as it is really important that we all embrace the purpose of the GDPR guidelines, to ensure a more secure environment for us all.
Our engagement with you and your data is very simple;
You provide your data in a prescribed format voluntarily to allow us to fulfil our implied contractual duty to you
We use that data to fulfil our duties to you in a secure environment with various levels and types of security measures
We share that data only with the Service providers and Benefits providers to facilitate the plan and benefits for you
We hold that data a reasonable period until you cancel your membership
The data is held securely during this period and deleted thereafter
We never sell your data, never give access to any unconnected third parties, never use the data to market to you for other services
We engage and contract with our supply chain of partners who are involved in this process to ensure their compliance with GDPR regulations
We are a Data Controller under the terms of the GDPR regulations.
Under GDPR, businesses must comply as either data processor or data controller, in relation to specific data.
Data processors process personal data on behalf of the controller, but they don’t decide the purpose (the ‘why’) or the means (the ‘how’).
Data controllers determine the purpose of the processing and the means to achieve that purpose. Essentially they decide why and how the processing should take place.
The data we gather
We gather only the data that is appropriate for us to complete the benefits process that you have asked us to complete for you. That data is related to your Personal details, Contact details, Address and so forth, such as we would normally require to create your membership and benefits.
We never have any need to request sensitive personal data from you.
Lawful Basis
You have instructed us to assist you in the fulfilment of a membership of Aqord. This means that we have an implied contract with you to act on your behalf to help with this process. You are providing your personal data to us voluntarily, as you are not obliged to follow this process or use our services.
The lawful basis of our accessing and controlling the data that you provide to us, is on the basis of a Contract.
Your Rights
Right of Access – You absolutely have the right to request a copy of the data that we hold for you. You can make a request for this data at any time you wish.Right of Access – You absolutely have the right to request a copy of the data that we hold for you. You can make a request for this data at any time you wish.
The GDPR guidelines state that we have up to one month to send this information to you however we will work to send this information to you much faster than that, generally. We will send this information to you in a recognised and usually an electronic format.
Right of Erasure – If you have cancelled your membership, and you wish for your data to be Erased, please simply contact us using the details below:
We have no interest in storing data beyond this reasonable period and will seek to compliantly erase this data within these timescales.
Right of Portability – If you wish to use alternative service similar to ours, to carry out a process similar to ours, we are able to send any data that you have provided us with to that other provider, if you so request.Please simply let us know, by emailing us at: info@aqordwellness.com
Right to be Informed – You have the right to be informed of the collection and use of your personal data You do this voluntarily in using our services and we fulfil our obligations to you in doing so. We only use your data for the purposes of your membership with us.
Right of Rectification – You have the right to have your data that we hold corrected or completed if the data that we have from you is incorrect or incomplete.
Right to Restrict – You have the right to request the restriction or suppression of your personal data;
- This is not an absolute right and only applies in certain circumstances.
- When processing is restricted, we are permitted to store the personal data, but not use it.
