All the GPs are NHS practising GPs working in primary care. In over 80% of cases the doctors are able to provide a clear course of action where the patient doesn’t need to see another medical professional. If the doctor doesn’t feel able to conclude on the best course of treatment over the phone, they will refer the patient to their own GP for a physical examination or further testing, or if necessary, to the emergency services if they believe high priority treatment might be necessary.

The GP telephone consultation service is available for unlimited use; if a patient’s symptoms are not improving, or they later remember something which may be relevant, they can contact the service and speak to a doctor 24/7 to discuss any concerns.