Health Hero have been providing their service for over 24 years. They are the most experienced provider of private GP services in the UK and Republic of Ireland, serving approximately 4 million people.
Their aim is to ‘support their clients and their members, keeping them healthy by providing convenient, simple access to primary care solutions whenever they need it and wherever they are.’
The Telephone Consultation Service is available 24 hours a day, 7 days a week; the Video Consultation Service is available from 8.00am to 10:00pm, UK time, 7 days a week, excluding bank holidays.
You must not use the service for emergencies or urgent conditions as this may delay necessary treatment.
If you believe that you are in an emergency or life-threatening situation you should contact your local Emergency Services immediately, especially if someone:
- has difficulty or is not breathing
- you believe someone is having a heart attack or stroke
- has severe chest pain
- has severe bleeding and it can’t be stopped
- has lost consciousness
- is in acute confused states and/or having fits which aren’t stopping
The service is not a replacement for your own GP. You may still need to see your own GP or contact the emergency services if the clinician feels it is necessary.
The clinician reserves the right to terminate the consultation in the event of any inappropriate behaviour.
Information correct as at time of writing. Subject to change without prior notice.