Health Hero can provide the service to hearing impaired patients if they have access to a text relay service. Consultations can be booked and fulfilled using this service.

To conduct a telephone consultation, the patient would need provide the service with the contact number for their Text Relay service. The clinician would then call the text relay service and the patient would engage in that manner.

Patients who have a hearing impairment can also book a video consultation appointment with one of the experienced GPs. The web-based video consultation platform has chat functionality that enables patients to send instant messages to the GP. The patient and GP benefit from enhanced visual communication and enable the patient to share any visual symptoms such as a rash or swelling with the GP.