Health Hero will only book appointments for the caller or a dependent child of theirs. For instance, you wouldn’t be able to book in a consultation for a parent if you are calling on their behalf. There have been occasions where callers will book an appointment using their details, but during the consultation will try to seek advice for someone else; the consultation and record have to be for the patient booked so in this scenario the GP would not conduct the consultation.

Information correct as at time of writing. Subject to change without prior notice.