All Health Hero GPs will only prescribe when it is safe to do so. They are experienced practising GPs and they will only prescribe following a thorough consultation, which takes account of medical history, allergies, current medication and presented symptoms. As in their NHS role, they will adhere to the GMC (General Medical Council) guidelines on prescribing following a remote consultation.

The patient management system uses the British National Formulary and its approved drugs and dosage levels for medication. When raising a prescription, the GP must review it prior to authorising, and it will be checked again by a qualified pharmacist before dispensing.
As the GPs take a full history from the patient including any current medication and dosages, allergies, etc. This detail remains on the patient management system, including data relating to any medication prescribed by the Health Hero doctor, so in future consultations, doctors can see previous prescribing history. When a prescription is issued, the consultation notes are sent to the patient’s own GP with patient consent.

Every prescribing doctor is audited monthly and Medical Solutions compliance team, led by their Chief Medical Officer, provides feedback and support to the clinical team, promoting best clinical practice.